Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • We provide a one–hour response guarantee for any trouble ticket or email that you submit to our client care staff. We’ll quickly reply to all typical questions and forward the case to our server admins if additional assistance is required. If you take advantage of the Optional Managed Services package, we’ll carry out any of the included server administration tasks at a time that has been discussed with you beforehand.

  • Top quality support service

  • A Top–Notch Tech Support Service

  • We will be at your disposal 24x7 to reply to any inquiries that you may have connected to our Web Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also need help with server management procedures, you can take a look at our Optional Managed Services package, which includes data backup disk space, OS updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and installation procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Web Hosting Control Panel was installed by default for every Linux dedicated hosting server. Among its features is a very handy integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most how–to articles also video versions which demonstrate all the actions that you can perform in a highly illustrative manner. You can find all the help articles and the video tutorials in the top right corner of each section of the Web Hosting Control Panel.