When your web hosting service provider provides live chat support, you are able to talk with an agent live and find out useful information or get an issue resolved in a very timely manner. The main advantage of using chat compared to calling to talk to a live person is that you will need just a computer with access to the web, which means that you will not pay any fees when you're in a different country or state. Furthermore, it is simpler to copy and paste information for instance domains, usernames or error messages i.e. details which are sometimes difficult to provide to the other party over the phone. The real-time chat is also a considerably quicker solution to contact your website hosting supplier's support team as compared to using a ticketing system. Last, but not least, if some problem needs a little more time to be resolved, you'll be able to do something else while you wait for support on the live chat, so you will not waste time - something that is not possible in case you're on the telephone.