If you have purchased a hosting plan and you have certain enquiries about a given feature/function, or in case you have bumped into a certain problem and you need support, you should be able to touch base with the respective client support staff. All web hosting providers deploy a ticketing system regardless of whether they offer other methods of contacting them apart from it or not, since the very best way to resolve an issue most often is to send a ticket. This form of correspondence renders the responses exchanged by both parties easy to track and permits the tech support staff representatives to escalate the case in case, for instance, an admin should intervene. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you will have to use no less than two different accounts to contact the client support team and to actually administer the hosting space. Non-stop switching from one account to the other can sometimes be a nuisance, not to mention the fact that it requires quite a long time for most web hosting providers to answer the ticket requests themselves.
Integrated Ticketing System in Web Hosting
In contrast to what you may find with lots of other web hosting providers, the support ticket system that we use with our web hosting is an indivisible part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not have to remember several usernames and passwords, since you’ll be able to manage both your tickets and the web hosting account itself from one place. So, if you’ve got an inquiry or stumble upon an obstacle, you can get in touch with our customer service technicians momentarily. Our ticketing system features a smart search functionality. This goes to say that even in case you have submitted a ton of tickets through the years, you’ll be able to find the one that you need with no effort. Additionally, you can see knowledge base suggestions for fixing commonly faced obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have a semi-dedicated server account with us and you would like to contact our technical support staff representatives, you’ll be able to submit a ticket directly from your Hepsia hosting Control Panel instead of going through a completely different technical support platform like you’ll have to do with most hosting providers out there. Our integrated ticketing system will allow you to send a new ticket without any efforts and to search through older tickets using a smart search box. Plus, you’ll be able to have a look at the applicable knowledge base articles that our system will offer you depending on the problem category that you pick for your new ticket. You can perform all these procedures without logging out of your Hepsia Control Panel at any time, which means that if you encounter any issue or have an enquiry, you can contact our technicians and solve the specific issue in no more than sixty minutes via one support platform.